Connect Instagram
Add a creator’s Instagram account from your computer, or with a QR code on the creator’s phone. No password is shared.
Toolies publishes through Meta’s official API. The creator approves access on Instagram’s own page and Toolies receives a permission to publish, never their password. Owners and managers can connect creators; your email must be verified and your plan active.
Before you start#
- The account must be an Instagram professional account: Business or Creator. To switch a personal account, open Instagram → Settings → Account type and tools → Switch to professional account.
- You need a free creator slot. The number of slots depends on your plan.
- Each Instagram account can be connected to only one Toolies workspace at a time.
Choose how to connect#
Use this when you can sign in to the creator’s Instagram in your browser.
Start the connection
In Creators, click Connect Instagram and choose On this device. A window opens on Instagram’s authorization page.
Sign in and approve
Sign in with the creator’s Instagram account and approve every permission requested. Toolies needs all of them to publish and to read statistics.
Done
The window closes and the account appears in Creators, usually within a few seconds. If you authorized several accounts, Toolies asks which one to add.
A connection attempt is valid for 20 minutes and holds one slot while it’s open. If it expires, start again: nothing is connected until the creator approves.
When something goes wrong#
| What you see | What to do |
|---|---|
| The account is already in another workspace | An Instagram account can only be in one workspace. Remove it from the other workspace first. |
| No eligible account came back | The account is personal, or a permission was left unticked. Switch to a professional account and approve every permission. |
| The link expired | Attempts last 20 minutes. Start a new one from Creators. |
| All slots are used | Remove a creator you no longer manage, or upgrade your plan. |
| Mismatch when reconnecting | You signed in with a different Instagram account. Reconnect with the same account that was connected before. |
Reconnecting#
If Instagram withdraws access (a password change, a security check, or permissions removed in the Instagram app), the creator shows Reconnect needed. Click the reconnect button on the creator’s row and authorize the same account again. Reconnecting an account that is still in your workspace doesn’t use another slot.