Manage creators
The creators directory, what each status means, and how to reconnect or remove an account.
Creators lists every Instagram account connected to the workspace, with its status, its slot and its queued posts. Every role can see it; only owners and managers can connect, reconnect or remove creators.
Statuses#
| Status | What it means |
|---|---|
| Connected | Everything works. Posts publish on schedule. |
| Reconnect needed | Instagram no longer returns the account, usually after a password change or withdrawn permissions. Toolies checks every 10 minutes. Reconnect it to resume publishing. |
| Removing | The account is being removed. |
| Removal needs review | Toolies couldn’t confirm the removal with the publishing provider. Contact support if it lasts. |
| Disconnected | The account is no longer connected and doesn’t use a slot. |
Posts due while an account needs reconnecting are blocked, not lost. Reconnect the account, then reschedule them from Content.
Folders#
Folders group creators, for example one folder per VA or per batch of 20 accounts. A creator sits in one folder at most.
- Create a folder with New folder above the list. Owners and managers can create, rename and delete folders.
- Move creators: tick them in the list, then choose a folder in Move to folder. Pick Remove from folder to take them out.
- Filter: click a folder above the list to see only its creators. In Content and the Calendar, the Folder filter shows only the posts of that folder’s creators, and the post editor lists creators by folder.
Deleting a folder keeps its creators, their posts and their schedule; they just leave the folder. AI assistants see folders too: ask “plan next week for the creators in Sofia’s folder”.
Remove a creator#
Click the remove button on the creator’s row and confirm. Toolies then:
- cancels the creator’s drafts, scheduled, blocked and failed posts and gives their quota back,
- frees the creator’s slot,
- keeps already published posts online on Instagram.
You can’t remove a creator while one of their posts is being published or while a connection attempt is open. Wait a minute and try again.
Slots and plans#
Each plan includes a number of creator slots: see Plans & limits. A slot is used by every connected account and by any connection attempt still open. When you schedule a downgrade, the smaller plan’s limit applies, so remove extra creators first.